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Eco Metal Panel Solutions
a division of Eco Windows USA
panels.ecowindowsusa.com

Norwalk Showroom:
270 Main Ave
Norwalk, CT 06851

Fabrication Facility:
Custom manufacturing and CNC services
West Haven, CT

Call Us:
Connecticut: +1 (203) 636-0011
New York City: +1 (347) 537-5707

Hours:
Monday-Friday 9 AM – 5 PM
Saturday by appointment

#STACBOND #ACMPanel #MCMPanels #MetalCompositePanels #ArchitecturalFacades #CommercialConstruction #EcoWindowsUSA #BuildingDesign #VentilatedFacade #CNCFabrication #Connecticut #CT

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PRIVACY POLICY


Eco Windows USA (“we,” “our,” or “us”) operates the website EcoWindowsUSA.com (the “Site”). This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

Information Needed for Warranty Claims

When you make a claim under one of our written warranties, EcoWindowsUSA will collect Personal Information from you relating to the initial purchase of the product to process the warranty request and prevent fraud.

Demographic Information

Eco Windows collects information about who you are, what you do, and where you live. This helps us put your feedback about our products and services into context so that we can serve you better in the future.

Communications and promotions

Eco Windows collects information provided when you communicate with us via blogs, social media sites, other offline communications (e.g., paper mailers, trade show registration forms), or other online or in-person communications (e.g., electronic entry forms, contact us forms).In addition, we may ask you to provide personal information in order to access more detailed descriptions of our products or services or to better locate products and services that we may wish to market to you, which will then allow us to engage you in follow-up communications or to verify inquiries received from you. In addition, the Sites sometimes contain notices of promotions for which you may submit an online entry.

Surveys and Polls

Eco Windows values your opinions and comments, and we may conduct online surveys or polls. Participation in these surveys and polls is always voluntary. The personal information collected through surveys and polls is aggregated and used to improve the sites and to develop useful content, features and promotions for visitors to our sites. The identity of survey or poll participants is anonymous unless the survey or poll either specifically requests personal information or otherwise indicates that information will be collected.

Other Information

We collect information about the browser you use when you visit our sites. We may also track the specific pages you visit, the website you came from, or the website you visit after you leave our site.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use the information collected about you via the Site to:

Create and manage your account.

Process your transactions and deliver the purchased products.

Email you regarding your order or other products and services.

Enable user-to-user communications.

Generate a personal profile about you to make future visits to the Site more personalized.

Increase the efficiency and operation of the Site.

Monitor and analyze usage and trends to improve your experience with the Site.

Notify you of updates to the Site.

Offer new products, services, and/or recommendations to you.

Perform other business activities as needed.

Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Minors

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the revised privacy policy on the Site. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or comments about this privacy policy, please contact us at:

Eco Windows USA
270 Main Ave,
Norwalk, CT, 06851
Phone: 347 537-5707
Phone: 203 636-0011

Email: quote@sales.ecowindowsusa.com

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WINDOW AND DOOR LIMITED WARRANTY TERMS

Effective January 01, 2016

FRAMES AND STRUCTURAL INTEGRITY

Frames, joints and structural integrity of units are warranted to be free from manufacturing defects for five (5) years.

EXTERIOR AND INTERIOR FINISH

Powder coat finish on aluminum products is warranted against manufacturing defects resulting in loss of adhesion (peel) for five (5) years. Anodized finishes and other specialty exterior finishes are warranted to be free from manufacturing defects for five (5) years, subject
of proper maintenance. Resistance of the painting layer against the activity of UV rays, discoloration and gloss loss as per AAMA Specification
2604 and the *Qualicoat License. Possible color deviation of delivered product: ΔE ≤ 0,7 in one delivery, ΔE ≤ 1,0 in different deliveries.
RENOLIT EXOFOL FX foils used on uPVC products are warranted against manufacturing defects resulting in loss of adhesion (peel), chalking, cracking or fading for five (5) years – subject of proper maintenance.

GLAZINGS

Glass warranties apply to factory-installed glass or EcoWindows – supplied glass installed by EcoWindows installers or trained by EcoWindows service personnel. Standard or Tempered IGs are warranted against seal failure or stress cracks caused by manufacturing defects and resulting in visible obstruction through the glass for five (5) years and any odd / triangular shape or Laminated Glass for two (2) years. EcoWindows does not warrant the amount or percentage of argon or krypton gas present in IG at any time after production. Inert gases have tendency to dissipate over time and may be ineffective in products manufactured with capillary tubes. Thermal efficiencies vary with the application of the product. EcoWindows does not warrant a specific level of thermal efficiency will be maintained by inert gas, low emissivity coatings, or other product features.

HARDWARE AND FITTINGS

All mechanical hardware and fittings made out of composite, galvanized steel or aluminum are warranted to be free from manufacturing defects for one (1) year. All mechanical hardware and fittings made out of Stainless Steel are warranted to be free from manufacturing defects for two (2) years. All exterior hardware and finishes are not warranted in coastal environments (within one (1) mile of a seacoast or other salt water source) as abnormal deterioration may occur. “Abnormal deterioration” means damage to the finish (such as peeling, flaking, or blistering) beyond what is normal for an ocean coastline environment. Any electronic or electric devices and motorized accessories are provided with the same warranties, limitations, and exclusions EcoWindows receives from its suppliers – contact EcoWindows for further details.

OTHER COMPONENTS

All brush seals and rubber seals are warranted against manufacturing defects resulting in loss of adhesion, cracking or warping for one (1) year – subject to proper maintenance. Any wear and tear caused by abnormal use and problems resulting from causes outside EcoWindows control are excluded from coverage under the Limited Warranty Terms.

CONDENSATION

Condensation is not a product defect, but the result of excess humidity. Condensation, frost, mold, mildew, or fungus on product surfaces is not covered by the Limited Warranty.

MOISTURE AND DRAINAGE

Wall system along with installation procedure MUST allow proper moisture and drainage management of product thru weep holes, any damage to product or leakage caused by clogged or covered product weep system are not covered under the Limited Warranty.

INSECT SCREENS

Insect screens are warranted to be free from manufacturing defects for one (1) year or otherwise specified. Damaged screen frames or ripped screening after delivery is not covered by the Limited Warranty.

WARNING: NEVER TREAT SCREEN/S AS FALL PREVENTION FEATURE OR DEVICE.

CORROSION

Except as expressly provided in this Limited Warranty, finish failure or corrosion of Powder-coating or anodized finish on aluminum or RENOLIT foil on uPVC, hardware, or other components due to environmental conditions such as air pollutants, acid rain, salt, sand, chemicals, or other corrosive substances is not covered by the Limited Warranty. Refer to EcoWindows care and proper maintenance instructions.

LIMITED WARRANTY EXCLUSIONS

Damage, defects, or problems to products resulting from causes outside of EcoWindows control are excluded from coverage under the Limited Warranty. Such causes include, without limitation to:

  1. Installation not in conformance with EcoWindows installation instructions and applicable building codes
  2. Modification or alteration of EcoWindows product
  3. Integration or compatibility with any third party provided parts, system or device
  4. Shifting or settling of the structure in which the product is installed
  5. Failure to follow EcoWindows care and proper maintenance instructions
  6. Use of sharp tools like scrapers, razor blades, or inappropriate cleaners or chemicals.
  7. Power surges, loss of electricity, battery failure, or corrosion to electronic parts.
  8. Normal wear and tear; normal discoloration or fading of finishes
  9. Extreme weather events, conditions or Act of
  10. The warranty is void if the product is installed by a third party and EcoWindows’ official installation instructions are not strictly followed. It is the customer’s responsibility to ensure that any installer, whether third-party or self, adheres precisely to EcoWindows’ installation guidelines. Failure to do so will result in the warranty being voided.

SUITABILITY

Determining the suitability and compliance with local or other applicable building codes or standards, of all building components, including the use of any EcoWindows product, and the design and installation of any flashing, sealing, drainage, or water management system, is the responsibility of the buyer, architect, contractor, installer, and/or other construction professional. EcoWindows will not be liable for any problem or damage relating to inappropriate or faulty building design or construction, installation, maintenance or selection of products. Windows and doors are only one component of an entire structure. EcoWindows cannot guarantee achieving any certification for a building or project to any specific standard by using any EcoWindows product. EcoWindows does not warrant any installation work performed by a third-party.

NO WAIVER

EcoWindows may, in its discretion, extend benefits beyond what is covered under this Limited Warranty. Any such extension shall apply only to the specific instance in which it is granted, and shall not constitute a waiver of EcoWindow’s right to strictly enforce the exclusions, disclaimers, and limitations set forth in this Limited Warranty in any or all other circumstances.

WARRANTY CLAIMS

All warranty claims must be made within thirty (30) days of the appearance of the defect and within the applicable warranty notice period. To make a warranty claim, contact EcoWindows Mon – Fri 9:00 AM – 5:00 PM EST at Tel: 347-537-5707 or email info@ecowindowsusa.com.  As an alternative, our website offers an option to submit warranty claims. Include the following information: your name, address, and telephone number, the date you purchased your product, order number, a description of the product, and a specific definition of the problem or defect. Once we have all the information, we will be able to promptly schedule a service specialist.

DISCLAIMERS

This Limited Warranty is the only warranty, written or oral, expressed or implied, provided by EcoWindows. No dealer, employee or any third party person, may create or assume any other liability, obligation, or responsibility on behalf of EcoWindows. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. Any implied warranty which cannot be disclaimed under applicable law will be limited in duration to the shortest permissible term and, in any event, will not exceed the term of the applicable express limited warranty; the requirements for presenting any claim so affected will be as provided in this Limited Warranty. Any product or component not specifically subject to this Limited Warranty or another written EcoWindows product warranty is provided AS IS and without warranty. This Limited Warranty gives you specific legal rights and you may also have other rights, which may vary from state to state. This warranty is not a warranty for future performance or a statement of the useful life of any EcoWindows product but only a warranty to REPAIR, PROVIDE REPLACEMENT OR REFUND COST OF PRODUCT ONLY.

LIMITATIONS

IN NO EVENT WILL EcoWindows BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN NO EVENT WILL EcoWindows’ LIABILITY EXCEED THE PRICE PAID FOR THE AFFECTED PRODUCT OR COMPONENT. The limitations of warranty and liability set forth herein shall survive and apply, even if the exclusive remedy set forth in this Limited Warranty is found to have failed of its essential purpose.

CERTIFICATIONS AND RATINGS

Many standard EcoWindows products have been tested for structural performance by AAMA/WDMA/CSA 101/ I.S.2/A440-17 and thermal performance and are labeled with National Fenestration Rating Council (NFRC) ratings. For more details go to www.NFRC.org. or contact EcoWindows representative.

CARE AND PROPER MAINTENANCE

All types of Eco window and door frames should be cleaned with dish soap and warm water. Using any kind of paint thinners, solvents or gasoline is prohibited and will permanently damage the finish. Any scrubbing solutions or cleaners are not recommended as they might damage the finish and change the sheen of cleaned spot. Do not use diluted hydrochloric acid, bleach, and products intended for cleaning silver or removing mortar as they might damage the finish. Do not use carbon steel wire brushes, steel wool, steel scouring pads as they will leave permanent scratches.

FRAMES:
Regular care and maintenance of frames is absolutely necessary in order to ensure the value in use and appearance of a product for a long time. Therefore, it is necessary to carry out cleaning on a regular basis, depends on location. Every 4 months for direct or near shore application (up to 1mile). Every 6 months within 5-10 miles from shore or in heavy traffic areas. Otherwise at least once a year. ALWAYS check status of weep holes and clean or vacuum if necessary. Weep holes must be always unobstructed for proper drainage.

GASKETS AND WEATHER STRIPPING:
Gaskets and any kind of weather stripping should be cleaned along with frames using dish soap and warm water solution. Do not use any kind of paint thinners, solvents, gasoline or chemicals which might damage their properties like shape, flexibility or adhering to frames. After cleaning use silicone grease or gasket lubricant to prolong the life and proper functionality.

HARDWARE AND INTERNAL FITTINGS:
Yearly maintenance is required check each unit for proper operation, adjust if required. Make sure that all moving parts are clean and free of dust or debris. Apply machine oil or proper grease and clean excess if any. Always follow manufacturer lubrication guidelines.

Eco Windows provides Maintenance Plans to maintain your warranty coverage.  Visit our website for more information.

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PURCHASE TERMS AND CONDITIONS

Eco Windows & Doors LLC dba ECO WINDOWS
Effective January 01, 2016

DEPOSITS

all units and items are special order, special assemblies or custom merchandise requires a 70% deposit

PAYMENT/ ORDERS

• Payment structure #1- Includes Shop Drawings: 20% / 50% deposit after final approval of drawings & merchandise for production / 30% COD payment
• Payment structure #2 – NO shop drawings requirements: 70% deposit – approved quotation for production- NO shop drawings provided / 30% COD payment
• Customer will be informed on status and delivery date of merchandise 5 – 7 business day prior to delivery date and remaining balance is due prior or at the time of delivery.
• All payments for orders totaling over $5,000 must be Wired prior to delivery or paid by CERTIFIED / BANK CHECK at the time of delivery.
• Seller retains title to all merchandise until it is paid for, in full. Seller shall have the right to repossess such merchandise in the event of a default in payment or non-payment, in accordance with these Terms of Sale.
• Customer accepts primary liability for the payment of all merchandise shipped and/or billed hereon and waives the right to use as a defense against payment the obligation of a third party to pay Customer for said merchandise.
• Seller is responsible to Customer for all merchandise ordered and will replace or compensate for any defected or damaged product during shipping.
• Selling prices shown on quotation are valid if entire order is placed within 10 days of the initial date shown on the quote.
• Seller has right to change pricing of items if quantity of order has been reduced or if after period of 10 days offer is not approved by Customer. No price quotation on custom or special-order merchandise shall be recognized until the order is approved by Seller and Customer.
• Seller shall notify Customer of any change in such pricing and, thereafter should Seller change pricing.
• Customer shall have the right to cancel the order within 72 hours from placing the order for any reason and request deposit refund. In case of Payment Structure #1, only 50% of deposit will be returned and 20% will be acquired by Seller for Shop Drawings & Operation expenses. In case of Payment Structure #2, full 70% deposit will be refunded

DELIVERIES

• Included deliveries are side walk only and unloading allowance time is 2 hours unless agreed otherwise. Each additional hour to be charge at shipping company rate $150 per hour and will be billed additionally.
• Delivery dates and times are furnished merely as a general guide; but under no circumstances are delivery dates times guaranteed
• Seller shall not be responsible for the failure to perform delivery for any reason other than gross negligence
• Re-delivery or storage fees of merchandise due to Customers cause will be assessed based on shipping company rates.
• Customer takes full responsibility for all cost involved with re-delivery and storage merchandise if scheduled delivery was unattended or COD payment wasn’t submitted at time of delivery.
• ECO WINDOWS reserves the right not to complete delivery if Staff Member or driver determine that the drop off site does not meet ECO WINDOWS criteria for security, damage and protection of merchandise. If this situation occurs there will be a redelivery charge.
• Customer shall count quantities and inspect all items during or after unloading.
• Unless otherwise agreed customer is responsible for unloading labor. Most of items is packed on pallets and requires equipment like Lull / forklift to support unloading.
• Customer takes full responsibility for all merchandise after unloading.
• Oversized units or assemblies are delivered un-glazed and require on site glazing installation.
• Delivery in excess of 40 miles radius of ECO WINDOWS location will be assessed additional delivery charge.
• Custom assemblies and merchandise require minimum of 12 to 24 weeks to fabricate and deliver.

FORCE MAJEURE & ACTS OF GOD

• ECO WINDOWS is not responsible or can not be held accountable for any product delivery delays and/or project delays due to human-initiated action that can not be predicted or controlled by ECO WINDOWS including not limited to war, terrorism or threats of terrorism, civil disorder, labor strikes or disruptions, or Natural Disasters like like hurricanes, floods, earthquakes , disease or medical epidemics or outbreaks

ACCEPTANCE

• Customer is responsible to confirm all sizes and operation type of each unit, Egress Window or Tempered Glass locations prior to fabrication
• Customer is responsible to confirm and inform Seller about any special conditions required by Local Building codes, or local municipalities
• It is customers responsibility to obtain any necessary permits in order to execute delivery.
• Upon receipt of merchandise at delivery, customer acknowledges by signature acceptable condition and count of merchandise and should note any discrepancies on in -voice at time of taking possession.
• After acceptance of merchandise, ECO WINDOWS shall not be held responsible for damages, broken glass or shortage, unless so noted at time of delivery.

RETURNS OR FAILURE TO TAKE FINAL DELIVERY (CANCELLATIONS)

• Special Orders, Special Assemblies, Custom Merchandise: NO RETURNS OR REFUNDS; further, such merchandise is specially manufactured to Customer’s specifications. It is understood and agreed that, in the event of Customer’s failure or refusal to accept such merchandise, no ready market for resale is available to the Seller. In the event of Customer’s failure or refusal to take delivery of such merchandise within 30 days after notification of availability, time being of the essence, Customer shall be deemed in default of this agreement. In such event Seller’s measure of damages shall be the full contract price of the merchandise together with incidental damages including, but not limited to, charges incurred by Seller in stopping delivery and in storing the merchandise after Customer’s default, less any deposits or payments made by Customer on account of the contract price

ATTORNEY’S FEES

• In the event of a default by Customer in the payment of the purchase price or of any other term and condition of this agreement on Customer’s part to be performed, Seller shall be entitled to reasonable attorney’s fees and/or collection fees incurred in the collection of any sums due hereunder or in the enforcement of this agreement, whether suit is filed or not.
• All transactions shall be governed by the laws of the State of Connecticut.

WARRANTIES & INSTALLATION

• Unless otherwise agreed, 5-year limited on IG and 5-year frame assemblies warranty. Subject to proper maintenance, terms & conditions. Refer to warranty card for details for proper maintenance or further details.
• ECO WINDOWS may at its discretion repair or replace any defective part or product without incurring any further liability therefore.
• Under no circumstances will ECO WINDOWS be responsible for consequential damages, delay claims or any other collateral claims including claims for labor costs.
• ECO WINDOWS is not responsible for warranty of any installation of products performed by others.
• All additional sills, thresholds, extensions or auxiliary pieces comes separate and require on site assembly.

INQUIRIES

• All inquiries should be made by using the following email: info@ecowindowsusa.com . If further assistance is required, please contact office @ 347-537-5707
• Monday thru Friday, 9AM to 5PM.